Answer
Use approved business information to handle the questions that arrive again and again.
Aigency solution library
One AI operating layer. Many ways to put it to work.
Aigency turns repeat conversations into structured work—answering from approved information, understanding intent, remembering useful context, and handing the right moment to your team.
WhatsApp-firstApproved knowledgeConsented contextHuman control
Aigency · live conversations● online
Sales conversation
From first question to a useful next step
Opportunity ready for handoffHigh intent
NeedFamily SUV
Budget≤ R450k
TimingThis week
ContextTrade-in + finance
Context available with permission
Returning customer · prefers WhatsApp · previous enquiry attached.
Staff can review and correct01
Answers after hours
Routine conversations keep moving while your team is busy.
02
Understands intent
The details that shape a decision arrive together.
03
Remembers with permission
Useful context can carry forward without guesswork.
04
Hands off intelligently
High-value and sensitive moments reach the right person.
12 practical starting points
Choose the workflow closest to your business.
Each page shows the customer conversation, the structured work behind it, the staff handoff, and the boundaries that keep people in control.
Internal operations
OfficeBot
The internal assistant that keeps work moving
Give staff one conversational place to find approved answers, prepare requests, and route decisions to the right owner with context attached.
See the workflowRevenue
SalesGuy
An always-on listing and sales agent
Answer product questions, understand buying intent, collect the useful details, and pass qualified opportunities to salespeople ready for the next move.
See the workflowVehicle retail
Vehicle Sales Agents
Qualify vehicle buyers and sellers around the clock
Handle stock questions, affordability, trade-ins, valuations, and document handoff—then give the sales team a lead worth calling.
See the workflowWhatsApp commerce
BudBot
Turn a QR scan into a member, basket, and paid order
Onboard members in WhatsApp, answer product questions from live stock, create orders, send eligible PayFast checkout links, and remember each customer for the next visit.
See the workflowEvent operations
Aigency Events
One public hub from announcement to show day
Bring schedules, attendee registration, vendor applications, updates, and organiser handoff into one clear event journey.
See the workflowEvent support
EventBot
The event answer desk that never closes
Answer attendee and vendor questions, guide registration, share approved updates, and escalate unusual or sensitive moments to the event team.
See the workflowAppointments
BookingsBot
Turn conversations into booking-ready requests
Help customers choose a service and time, capture what the team needs, and keep confirmations, changes, reminders, and exceptions organised.
See the workflowCustomer support
TechSupport
Fast answers grounded in your approved support content
Resolve repeat questions from manuals and help content, gather diagnostics, and send uncertain or high-impact cases to a technician with the trail intact.
See the workflowRestaurant operations
Restaurant Concierge
Guest questions, reservation intent, and service handoff
Answer menu and policy questions, capture useful reservation details, organise special requests, and let the team step in when hospitality needs a person.
See the workflowPrivate AI
Enterprise AI
AI workflows shaped around governance and control
Design a private, role-aware AI layer around approved knowledge, scoped integrations, evidence, audit trails, and human decision boundaries.
See the workflowOwner command
PersonalAssistant
A concise command layer across your business
Ask what needs attention, review prepared actions, see the relevant business context, and approve the next move without chasing five different systems.
See the workflowGuest experience
Hospitality Concierge
Every guest message answered, every stay remembered
Handle stay enquiries, pre-arrival planning, group opportunities, and in-stay service—then give staff the complete guest brief.
See the workflowTailored workflow
Your operation
Start with the conversation or task that costs your team the most time.
Bring a real customer journey, internal request, or decision bottleneck. We’ll map the sources, context, handoff, actions, and control points around it.
Shape a tailored demoDifferent front doors · one operating discipline
The agent handles the repeatable work. Your people own the decisions.
Every vertical is configured around its own approved information, records, roles, actions, and escalation rules. The interface changes; the discipline underneath does not.
Understand
Capture the intent, constraints, preferences, and timing that make the next step useful.
Coordinate
Prepare a request, booking, lead, task, or approval for the system and team that own it.
Hand off
Move high-value, sensitive, uncertain, or unusual moments to a person with context attached.
Start with one valuable workflow
Show us where conversations get stuck.
We’ll turn one real journey into a tailored demo—using your language, decision points, handoff rules, and the context your team actually needs.