Upload the SOPs, manuals and guides your teams already use. Connect WhatsApp. Every office, every team, every shift gets instant support — from your own documentation.
No new apps to install. No training needed. Staff just WhatsApp a question and get the right answer from the right document, instantly.
SOPs, manuals, troubleshooting guides, setup procedures — they exist. They're just buried in SharePoint, Google Drive, or someone's desktop.
Staff don't search through 50-page PDFs when something breaks. They phone IT. Or they ask the person next to them. Or they wait.
WhatsApp a question → get the exact answer from your docs in seconds. Like having a senior tech available 24/7 at every site.
Each office has different printers, different network setups, different procedures. TechSupport knows which docs belong where.
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Shared docs (company-wide policies, general IT guides) available everywhere. Location docs (network configs, site-specific procedures) only where they're relevant.
No developers. No IT project. No training budget.
Drag and drop the SOPs, manuals, and guides you already have. PDF, Word, Excel, images — all supported. No reformatting needed.
Scan a QR code. That's it. One number per location, or one number with smart routing. You choose what works for your setup.
Share the number. Staff WhatsApp their questions. They get answers sourced directly from your documentation. No app downloads, no logins.
It's not just IT. Any team with procedures, manuals, or guides can use TechSupport.
VPN, email, printers, passwords, software
👤 "The printer on 3rd floor says offline"
🤖 Based on the Printer SOP (Section 4.2): The HP LaserJet on 3rd floor JHB needs a network restart. Hold the green button for 5 seconds, wait for 2 beeps, then try printing again.
Equipment, HVAC, building systems
👤 "Aircon in boardroom B not cooling"
🤖 Per the HVAC Manual (pg 12): Boardroom B uses a Samsung split unit. First check the remote is set to COOL mode (not FAN). If it's blowing warm, the unit needs a filter clean — maintenance schedule shows it's overdue.
SOPs, safety, equipment, processes
👤 "What's the lockout procedure for the conveyor?"
🤖 LOTO Procedure (Safety SOP 7.3): 1) Notify supervisor 2) Press E-stop 3) Lock main breaker with personal padlock 4) Try-start to verify isolation 5) Attach LOTO tag with your name and date.
Policies, leave, benefits, new hire guides
👤 "How many sick days do I have left?"
🤖 Per the Leave Policy (Section 3.1): Full-time staff get 30 sick days over 3 years. For your balance, contact HR directly — but I can tell you the process: email leave@company.co.za with your employee number.
Regulations, checklists, procedures
👤 "What PPE is required in Zone C?"
🤖 Safety Manual (Zone Classification, pg 8): Zone C requires hard hat, steel-toe boots, high-vis vest, and ear protection. Safety glasses required when machinery is running.
System guides, tutorials, first-day setup
👤 "How do I set up my company email on my phone?"
🤖 New Hire IT Guide (pg 3): Go to Settings → Accounts → Add Account → Exchange. Server: mail.company.co.za, Port: 443, Security: SSL. Use your network username and password.
Cape Town warehouse tech messages at 2AM during night shift. No IT staff on duty.
Hey, the barcode scanner on bay 4 stopped working. Red light flashing.
Sipho · 02:14 AM
Hi Sipho! 👋 A red flashing light on the Zebra scanner usually means a connection issue. Let me check your site docs...
From the CPT Warehouse Equipment Guide (pg 14):
1️⃣ Hold the power button for 10 seconds to hard reset
2️⃣ Wait for the blue light to blink twice
3️⃣ Re-pair by scanning the barcode on the cradle
4️⃣ Test with any item
If the red light persists after reset, the battery may need replacing — spares are in Store Room B, shelf 3.
TechSupport · 02:14 AM
Reset worked! Blue light is back. Thanks boss 🙌
Sipho · 02:17 AM
Sharp! ✅ Glad it's sorted. If it happens again, just ask — I've got all the equipment guides for CPT warehouse loaded. Night shift lekker! 💪
TechSupport · 02:17 AM
Average resolution time
Available every shift
Issues resolved without escalation
Training required for staff
Because it's the one app every single person in South Africa already knows how to use.
Staff don't need to install anything. No MDM headaches. No "I can't find the app". No IT tickets about the IT support tool.
If they can send a WhatsApp, they can use TechSupport. Your granny could use it. Your night shift operator already does.
No SSO integration, no forgotten passwords, no "IT please reset my helpdesk password" — the irony that kills traditional systems.
Head office, branch, warehouse, on-site, on the road. If there's signal, there's support. Even works on R500 phones.
Common questions answered instantly from your docs. No human needed.
Complex issues get logged as tickets with full context — what was tried, what failed.
Critical issues immediately alert the right person — with everything they need to act fast.
Update a document and TechSupport knows immediately. No retraining, no delays.
PDFs, Word docs, Excel sheets, images of diagrams, plain text files. Drag, drop, done. TechSupport reads and indexes everything.
Mark docs as "JHB only" or "All sites" or "HR team". The bot only surfaces relevant answers for each location/team.
Replaced the old VPN? Upload the new doc, delete the old one. TechSupport gives the new answer on the next question. Instantly.
Analytics show you what questions are being asked that your docs can't answer. Now you know exactly what documentation to create next.
Your staff can ask 10 questions a day or 100 — same price.
No contracts. No per-message fees. Cancel anytime. All prices excl. VAT.
If TechSupport saves just 2 hours of IT time per week, it pays for itself. Most clients save 15-20 hours.
Let's fix that. Set up takes under an hour.
Or call: 069 674 0566