Hospitality operating system for stays, venues and activities

Run the whole guest journey from one control room.

Aigency Hospitality combines public booking pages, real-time availability, PayFast deposits, WhatsApp guest messaging, housekeeping, maintenance, group enquiries, add-ons and reporting for lodges, hotels, guesthouses, BnBs, campgrounds, venues and adventure operators.

Built for operators who sell nights, campsites, day passes, venues, activities and group packages from the same business.

Book a demo See module

Hospitality dashboard

Today at the venue

Live

Arrivals today

74%

Forward occupancy

R86k

Future revenue

Open tasks

Chalet 2 - Smith family

Deposit paid. Balance due on arrival. Firewood added.

Arrive

Campsite pool - school group

18 learners, 3 staff, catering quote linked.

Group

Island Hut A

Maintenance warning blocks instant sale until inspected.

Ops

Hospitality teams do not lose money because they lack effort. They lose it because the workflow is scattered.

What happens now

Bookings come from WhatsApp, phone, Facebook, walk-ins and old spreadsheets
Chalets, campsites, venues and day passes are managed in separate mental systems
Deposits are chased manually and unpaid holds are forgotten
Housekeeping and maintenance find out too late
Group camps and event enquiries sit in chat threads without a quote pipeline

What Hospitality fixes

One inventory model for physical units, quantity pools, venues, passes and activities
Public availability search with deposit or full payment through PayFast
WhatsApp and email confirmation, reminders, directions and guest rules
Operations dashboard for arrivals, departures, cleaning and maintenance
Group quote flow for schools, contractors, weddings, camps and festivals

Who it fits

One module, many hospitality models.

The model is broader than rooms. It handles accommodation, pooled capacity, venues, day visitors, activity passes, packages and quote-led group business.

Guesthouses

Rooms, deposits, WhatsApp enquiries, check-in messages and housekeeping.

Hotels

Unit availability, arrivals, departures, payments, balances and operations.

BnBs

Simple public booking, guest rules, add-ons and repeat-stay marketing.

Campgrounds

Quantity pools, per-person rates, vehicles, tents, caravan notes and day passes.

Lodges

Chalets, huts, activities, packages, group stays and seasonal pricing.

Adventure operators

Activity capacity, indemnity-ready workflows, day visitors and guide coordination.

Module capabilities

Built around the real hospitality day.

Accommodation catalogue

Rooms, chalets, huts, campsites, venues, passes and activities
Physical units and pooled capacity
Amenities, images, rules and safety notes

Availability and pricing

Nightly pricing, weekend rates and seasons
Minimum nights and cleaning fees
Real-time search for public and admin bookings

Bookings and payments

Deposit, full payment and balance workflows
PayFast transaction records
Booking holds and payment expiry foundation

Guest messaging

WhatsApp enquiry capture
Confirmation, pre-arrival and checkout reminders
Rules, directions and add-on prompts

Operations dashboard

Arrivals, departures and current guests
Housekeeping tasks
Maintenance tickets that affect availability

Groups and events

School camps, weddings, contractors and festivals
Quote links to invoicing
Accommodation, venue, catering and activities in one enquiry

Campsite capacity

15m

Payment hold target

Automated messages

Guest control room

Resource timeline

Chalet 1Johnson weekend stayPaid

Chalet 2Blocked for cleaningOps

Campsites12 of 30 allocatedOpen

HallWedding enquiry pending quoteLead

Hi, do you have camping for 2 adults and 2 kids this weekend?Guest - 08:41

Yes. There are 18 campsite spots available. Estimated total is R720 before add-ons. I can send the booking link or connect you to reception.Hospitality Bot - 08:41

Please send the link and add firewood.Guest - 08:42

Done. Your hold expires in 30 minutes. Firewood has been added. Pay the deposit here to confirm.Hospitality Bot - 08:42

Conversation logged against the guest and booking record.

Commercial offer

Start with a real venue, then productise the module.

Discovery and content setup

R4,500 once-off

Best before build when inventory and rates are messy

Inventory/rate capture
Public page structure
Rules and policy checklist
Launch scope confirmation

Hospitality pilot

R12,500 setup

A focused MVP for one property or venue

Hospitality module setup
Public booking and gallery pages
Core catalogue and availability
PayFast and WhatsApp configuration path
Staff training session

Managed growth package

Custom

For multi-property, event-heavy or activity-heavy operators

Group quote builder
Advanced reports
OTA sync planning
AI helpdesk knowledge setup
Ongoing improvements

Hospitality module

Turn bookings, payments and guest ops into one system.

Use Aigency as the operating base for hospitality businesses that need more than a brochure website and less chaos than spreadsheets, WhatsApp threads and manual deposit chasing.

Book a demo