Discover and book
- Dates, party size, room fit, rates, and inclusions.
- Group stays, events, campsites, day visits, and activities.
- Booking-ready enquiry or tailored quote handoff.
AI hospitality concierge · always on
Every guest message answered. Every stay feels remembered.
Aigency handles stay enquiries, booking intent, pre-arrival questions, and in-stay requests from one guest conversation. It answers from approved property information, captures what matters, and hands the right moment to the right person with the full story attached.
WhatsApp-first
Approved property answers
Consented guest context
Human handoff
Illustrative propertyRiverside stay · direct guest enquiry
AI
Guest conciergeOnline · ready to help
Today
Hi, 2 adults and our daughter, 18–21 September. Quiet room, breakfast, and we arrive around 21:30.20:14
I found a family option showing available. I can prepare the stay request for staff confirmation. Any breakfast preferences?20:14
Vegetarian, please. We stayed with you last year.20:15
I can ask staff to use your saved quiet-room preference. I’ll send them your dates, party, breakfast, and late arrival together.20:15
Booking request ready for review
01
Responds after hours
Guests keep moving while reservations or reception are busy.
02
Builds the guest brief
Dates, party, room fit, budget, requests, and intent arrive together.
03
Coordinates the stay
Pre-arrival and in-stay requests become visible, owned work.
04
Remembers with permission
Useful preferences can continue across visits without starting over.
See it in one glance
From first question to staff-ready action.
Three quick examples: a direct stay enquiry, a high-value group request, and an in-stay issue. Routine questions keep moving; important moments reach a person with context.
AI
Guest conciergeOnline
Direct stay enquiry
20–22 September, two adults, under R7,000. Breakfast is important.
I found a garden room within that range in the approved availability data. Would you like the best-value option prepared for confirmation?
Yes. We’ll arrive around 22:30.
Noted. I’ll send staff the dates, budget, breakfast, and late arrival so they can verify the total and confirm the stay.
Booking-ready enquiryHigh intent
2 nights · 2 adults · ≤R7k · breakfast · late arrival · next: verify quote
Turns “do you have space?” into a useful request.
The reservations team receives the decision-making details, not another blank callback.
AI
Guest conciergeGroups and events
Group enquiry
We need eight rooms for a leadership retreat, 12–14 November.
I can prepare this for the groups team. How many guests, and do you need meeting space, dinner, or transfers?
Sixteen adults. One meeting day, private dinner, airport transfers. Budget around R95,000.
Thank you. This needs a tailored group quote, so I’ve prepared the complete brief for Reservations. You won’t need to repeat it.
Qualified group opportunityHigh value
8 rooms · 16 guests · meeting · dinner · transfers · R95k budget
Surfaces valuable enquiries with the scope attached.
Dates, rooms, headcount, budget, and event needs reach the right sales owner together.
AI
Guest conciergeIn-stay support
Guest service
The air conditioner in room 304 is not cooling.
I’m sorry this is affecting your stay. I’ve opened an urgent maintenance request and alerted the duty team. Would you prefer a technician now or a call about the next option?
Technician now, please.
Service request SR-1842In progress
The team has accepted the request. I’ll keep the conversation attached for follow-up.
Accountable handoffOwned
Department · priority · room · status · guest preference · follow-up context
Makes a guest issue visible until someone owns it.
Housekeeping, maintenance, and duty-team requests keep their urgency and context.
The always-on guest layer
Answer. Understand. Coordinate. Remember. Hand off.
The concierge handles repeatable guest conversations. Your people stay in control of confirmed reservations, payment decisions, tailored quotes, complaints, exceptions, and the human welcome.
01
Answer
Use approved property information for rooms, amenities, policies, directions, and activities.
02
Understand
Capture dates, party size, preferences, budget, occasion, and decision timing.
03
Coordinate
Prepare booking requests, arrival notes, add-ons, and service work for the right team.
04
Remember
Keep consented guest context available to authorised staff and configured agents.
05
Hand off
Escalate high-value, sensitive, or unusual moments with the complete conversation.
Your team opens the guest brief, not the entire message thread.
The concierge routes by the rules your operation chooses. Reservations, groups, reception, housekeeping, maintenance, and management can take over at any point.
“Who is this guest, what do they need, what has been promised, and who owns the next step?”
Guest queue
Ayesha M.
Group retreat · quote requested
Thandi N.
Direct stay · late arrival
Room 304
In-stay · maintenance
Qualified opportunity
High valueLeadership retreat · 12–14 Nov
Eight-room leadership retreat for sixteen adults. Needs meeting space, a private dinner, and airport transfers within an indicative R95,000 budget.
Rooms8 rooms · 2 nights
Guests16 adults
Event needsMeeting + dinner
BudgetAbout R95,000
Next actionAssign group sales owner and prepare tailored quote →
TN
Thandi N.Returning guest · profile updated today
Previous stays2 direct stays
Room preferenceQuiet garden side
Usual party2 adults · 1 child
Arrival patternAfter 20:00
Saved add-onVegetarian breakfast
Open requestSeptember stay quote
Last stay · Asked for a quiet room and late-arrival instructions. Staff follow-up was completed.
Staff or configured concierge prompt“Would you like us to reuse your saved quiet-room preference for this stay?”
Guest memory
Recognition without guesswork.
Hospitality is personal because context carries forward. Aigency keeps useful, consented guest information available to authorised staff—and to the concierge when configured—so the next interaction can begin with understanding.
- Previous stays, booking source, party size, and preferred communication channel.
- Room, arrival, add-on, and experience preferences the guest chose to save.
- Open booking, group, service, payment-evidence, and follow-up requests.
- A shared history staff can review, correct, update, or remove.
Memory with boundaries. Ask before reusing saved preferences. Keep collection purposeful and configurable, with role-based access, correction, export, deletion, and retention controls for POPIA-aware operations.
One concierge across the stay
From “are you available?” to “we’ll be back.”
Configure the guest journey around your own rooms, campsites, venues, activities, policies, teams, and approval steps.
Prepare to arrive
- ETA, directions, parking, transfers, and late arrival.
- Dietary, accessibility, room, and occasion requests.
- Verified deposit or balance status and next steps.
Support the stay
- Housekeeping, maintenance, dining, and activity requests.
- Department, priority, owner, status, and follow-up.
- Immediate human escalation for sensitive or urgent issues.
Welcome them back
- Checkout help, receipt requests, feedback, and follow-up.
- Consented preferences and previous stay context.
- A shorter path to the next direct booking conversation.
Confirmed means confirmed.
Availability and reservation status come from connected property systems or staff verification.
Payment stays out of chat.
Guests use the property’s hosted payment path; status changes only after verified evidence.
People handle exceptions.
Refunds, compensation, emergencies, safety issues, and unusual requests move to authorised staff.
Spend more time hosting
Let the concierge organise the conversation before your team steps in.
Bring one guest journey—direct booking, group stay, pre-arrival, or in-stay service. We will show how Aigency answers, captures, remembers, and routes it using your property rules.